Total ConversationsiTotal conversations across all time. '+N new in period' = started during the selected dates. The % compares new volume against the prior equal-length period.
Unique UsersiDistinct customers who had conversations in this period. One customer may have multiple conversations.
Active ConversationsiConversations currently open, updated every 30 seconds. 'Abandoned' = no message for 24h+. 'Stale' = no message for 48h+.
Archived ConversationsiTotal resolved conversations. 'N in period' = resolved during selected dates. The % compares against the prior period.
Reopened ConversationsiConversations that were resolved but a customer sent a new message.